Yes Emily

Yes Emily, girls can ride motorcycles!


Friday, July 3, 2015

Does Anybody Listen To Me? ... A Bit Of A Rant And A Repair Update

I hadn't heard from the mechanic so decided to stop by the shop today.

Repair update: Battery changed (as per customer request) nothing else done ...

"What?"
"Didn't know there was anything else wrong, the light didn't come on for us, it's an oil pressure light."
"What? The oil level was fine ... What about the noise and the lack of speedometer, odometer and tripometer?"
"That's a lot of question marks! Nobody mentioned any of that."
"What!!!!"

Are you kidding, doesn't anybody listen to me, not to mention you don't call?

Major lack of communication on their part (the counter guy didn't mention anything thing about why I had really brought the bike in) and major loss of trust and disappointment on my part. They've never let me down before, we'll see what Monday brings, but cover your ears boys and girls 'cause there's one rider who might be a little too pissed off to be polite come next post.

17 comments:

  1. You must've not used your "teacher voice" when talking to them...

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    1. Ah man, that's what I forgot! Doesn't pay to be on holiday - I would have have rocked that one a week ago! Monday they get the evil eye.

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  2. It's definitely time to throw the full teacher mode at them.

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    1. Agreed, Monday ... I give them the full teacher thing.

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  3. Join the club - Nobody listens to me either!

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  4. Sorry to hear this story, but it's all to familiar. The place I take my bikes for service know their stuff but you constantly have to be vigilant everything gets done. Motorcycling here on the rock has exploded in the past decade but service shops have not so everyone is so swamped they're putting bikes in and out as fast as they can, and stuff gets missed.

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    1. These guys know their stuff too ... apparently you've got to chat with the right guy though!

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  5. Yep use the teacher voice, chastise as necessary. Use the "I am disappointed in you" phrase. That should get them. Good thing you went and checked on it.

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    1. No kidding, I might have been waiting until D-Day. I think they know I'm a bit disappointed already though.

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  6. It's been my experience that a bike shop will start out well. They're hungry for new business and do a great job.

    Once they get more customers, the work quality decreases and the apathy increases. They just focus on high dollar items and everyone else waits.

    Sad but true. Maybe time to find another shop?

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    1. Thanks for stopping by Dan ... I've been dealing with these guys for the last 7 or 8 years and three motorcycles. I was shocked ... but finding another shop has crossed my mind, I'll see what Monday brings. I hate to leave a place where 'everybody knows my name.'

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  7. This happens all too often these days. We had a major disappointment in the glass enclosure for the new shower stall. Same guy did two previous ones pretty near perfectly, then this. We have the shower stall, he does not get the money until he comes to see us. Had some landscaping done last year and all was well. I had vetted the possibe suppliers and chose the guy that seemed interested and who seemed to know what he was doing This year, it took two visits, two fence teardowns and restore efforts (by them) and a poor job. Simple, remove clay, add real soil for a garden bed, top with mulch. Lazy and shallow effort, they even had mini front end loaders but did a poor. job. Paid them, but not what they asked and have not heard from them.

    What is going on?

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    1. Ed, I think the original business owner has a great work ethic and tries to do it all, but then he hires folks because he's too busy to do it all and they don't care so much about the business because it isn't their blood sweat and tears that made it ... and then, well, you know the rest of the story. My husband owned and operated a small business and his motto was always, "Quality remains long after price is forgotten." He also had a great deal of difficulty finding employees with the same work ethic.
      As to what's going on, well! Coop from Coop's Corner has got me to thinking. He sent a few scenic ride ideas in the Central US area and just today, I think I've finally begun to formulate a plan. On Thursday, weather and mechanical issues permitting I head east. I plan to hit PEI on the 13th of July, I have given myself an extra day or two to wander or stop for weather. From there (on the 16th or 17th) I will be heading south west to pick up the Mississippi my friend Ron will be heading to the Gaspe. I will perhaps meet the river at Memphis then I'll head north to Superior. I've crossed that mighty river many times but never followed along it. It's my Mississippi Tour via PEI. I hope to cover a few of the roads that Coop suggested - but still have the maps on the table. There are so many ways to get there and so many ways to get back from there!

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  8. Hope they get the star fixed and that you get on the road soon! I too go through the no one listening to me thing. I actually walked away from a bike purchase because the dealer didn't give me the tome of day when I walked in and was sitting on bikes. I called them a few days later to ask a few questions and they never called me back and I gave up. Also a few times I've bought parts from them and they sold me th wrong stuff. ugh.

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    1. From now on I have decided I will only talk to the Boss (also a mechanic) or my favorite mechanic Bruce who always does a great job. Trouble with talking to Bruce, I'd still be there talking. I featured him a couple of years ago as he changed out a tire and did some repairs for me ... it was like I was in bike repair school. He was happy to share all he knew.

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  9. I have also gone into a dealer with my husband and was looking for a bike and they totally ignored me, literally carried on a conversation over my head with me standing in the middle. The salesman wished us good day because my hubby said he wasn't looking for a bike, but he didn't tell them I was. Then he disappeared and that was that. It kind of burns my beans a little that the thought wasnt even there that I might have been looking for a bike, we didnt get it from there.

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